Refund Policy – hi TribeTokes

At hi TribeTokes, we take pride in the quality of our products and want you to be fully stoked with your purchase. If for any reason you’re not completely happy, we’re here to make it right.

Returns

We accept returns within 14 days of delivery. To be eligible for a return:

• The item must be unused and in the same condition you received it;
• The item must be in its original packaging;
• Proof of purchase is required.

Items that do not meet these criteria may not be eligible for a refund.

Non-Returnable Items

For safety and quality reasons, certain items cannot be returned, including:

• Opened or used products;
• Perishable goods;
• Gift cards or promotional items.

Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method;
• Processing time may take 5–10 business days, depending on your bank or payment provider.

Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again;
• Contact your credit card company;
• Contact your bank.

If you’ve done all of this and still haven’t received your refund, hit us up at:

Email: hello@hitribetokes.com

Exchanges

We only replace items if they are defective or damaged.

If you need an exchange, contact us at the email above.

Return Shipping

• Customers are responsible for return shipping costs;
• Shipping costs are non-refundable;
• We recommend using a trackable shipping service.

Contact Information

Email: hello@hitribetokes.com
Phone: +1 (718) 455-9153
Address: 47 Rockaway Ave, Brooklyn, NY 11233, Estados Unidos