Shipping Policy – hi TribeTokes

At hi TribeTokes, we want your order to arrive quickly, safely, and with all the good vibes. Check out all the details about processing times, delivery, tracking, and more below.

Order Processing

• Orders are processed within 1–3 business days;
• We do not process orders on weekends or holidays;
• You will receive a confirmation email as soon as your order ships.

Delivery Times

Estimated delivery times based on your location:

• Domestic (USA): 3–7 business days;
• International: 7–15 business days.

Delivery times may vary depending on your location and carrier delays.

Shipping Rates

Shipping costs are calculated at checkout based on your address and selected shipping method.

Keep an eye out — we occasionally offer free shipping promotions, which will be clearly announced on our website.

Order Tracking

Once your order is on its way, you’ll receive a tracking number via email.

Please note: Allow up to 48 hours for tracking information to update on the carrier’s system.

Delivery Delays

We are not responsible for delays caused by:

• Shipping carriers;
• Customs processing (for international orders);
• Incorrect shipping information provided by the customer.

Incorrect Address

If you provide an incorrect shipping address:

• We are not responsible for lost or misdelivered packages;
• Additional shipping fees may apply to resend your order.

Lost or Damaged Packages

If your package is lost or arrives damaged:

• Contact us within 5 days of delivery;
• Include your order number and photos of the damage, if applicable.

We’ll work with the carrier to resolve the issue as quickly as possible.

Contact Information

Email: hello@hitribetokes.com
Phone: +1 (718) 455-9153
Address: 47 Rockaway Ave, Brooklyn, NY 11233, Estados Unidos